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My Skills

Desert Landscape at Sunrise

1

Interpersonal

My mental model includes:

Empathy

Kindness

Excellent communication

Patience

Curiosity

Teamwork

Inclusivity

Mentoring

2

XD

Check out my UX/UI skills:

Journey mapping

Research

Wireframing

High-fidelity design

Native mobile design

Unmoderated & moderated User testing

Accessibility

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3

Software

I have expertise in the following:
Figma

MIRO

Adobe Photoshop

Quantum Metrics
User Testing

Rally

Axure

About Me

I specialize in user experience and user interface design. I am currently employed at CVS as a UX/UI design manager working on the MinuteClinic application as well as a wide array of other projects. I have experience in user research, application design, design thinking, accessibility, and user testing.

Product Thinking & Design Principles

I use design thinking and user-centered design to move from ambiguity to clear, testable solutions across the full product design lifecycle. I start by understanding the problem in context—aligning stakeholders, defining success metrics, and learning directly from users through research and behavioral data. From there, I translate insights into opportunity areas, map flows, and prototype concepts quickly to explore alternatives and reduce risk. I validate direction with usability testing and iteration, then partner closely with product and engineering to ship accessible, scalable UI that fits the design system. After launch, I measure outcomes, monitor feedback, and continuously improve—treating design as an ongoing cycle of discovery, delivery, and refinement tied to real user and business impact.

Product Design Life Cycle

  • Discover: Understand the problem space through user research, analytics, support insights, and stakeholder input. Identify unmet needs and constraints.

  • Define: Synthesize findings into clear problem statements, target users, JTBD, hypotheses, and success metrics (user + business).

  • Ideate: Generate multiple solutions, map flows, sketch concepts, and explore tradeoffs with the team.

  • Prototype: Create low→high fidelity prototypes to test ideas quickly (interaction, IA, content, visual direction).

  • Validate: Run usability tests, concept tests, and experiments (A/B or MVP) to confirm value, clarity, and feasibility.

  • Design for Delivery: Finalize UI specs, component usage, accessibility, edge cases, and responsive behavior; align with engineering.

  • Build & QA: Support implementation, review builds, resolve UX issues, and ensure quality (visual, interaction, performance).

  • Launch: Release with documentation, enablement, and measurement plan; monitor early signals.

  • Measure & Iterate: Track KPIs, gather feedback, identify improvements, and cycle back into discovery for continuous improvement.

About Me

I specialize in user experience and user interface design. I am currently employed at CVS as a UX/UI design manager working on the MinuteClinic application as well as a wide array of other projects. I have experience in user research, application design, design thinking, accessibility, and user testing.

Work Experience

2021 to present

Manager, Digital Products • Lead UX/UI Designer for Digital Team
CVS

  • Collaborated with Product and Marketing to understand digital needs and requirements

  • Joined forces with Accessibility to create accessible designs for our users.

  • User research including competitive analysis, user interviews and testing, creating personas, and user journeys.

  • Creation of low-fidelity wireframes and high-fidelity designs.

  • Stepped into the Trail Lead position and supervised the design efforts of other UX, UI, researchers, content, and accessibility partners.

2015 to 2021

Application Software Delivery Advisor • Lead UX/UI Designer for Multi-channel Center of Excellence (MCOE) Team

Aetna

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  • Responsible for UX research, creating requirements, designing flows and application interfaces, building prototypes, and working in complete development projects for web, native mobile applications, and chatbots.

2007 to 2015

Lead UX/UI Designer for BenefitExpress Team

Coventry Health Care

  • Teamed up with business analysts to create requirements for screen and flow designs.

  • Collaborated with developers and QA to implement interface designs.

  • Created HTML and CSS for screens.

  • Created style guides and design systems for the team.

  • Assisted QA team in testing all application changes.

Design Process & Skills

  • User experience research

  • User interviews

  • User surveys

  • User journey mapping

  • Persona development

  • Jobs-to-be-done

  • Design strategy

  • Discovery and requirements

  • Collaboration with development teams

  • Conducting UX workshops

  • Mentoring

  • Accessibility and inclusive design

  • Wireframing and low-fidelity design

  • Prototyping and high-fidelity design

  • Usability testing

  • SAFe agile experience

Applications

  • Figma

  • Quantum Metrics

  • MIRO

  • Adobe Photoshop

Products & Initiatives

  • MinuteClinic Scheduling

  • MinuteClinic Patient Routing

  • CVS Virtual Care

  • CVS Notifications

  • CVS Patient Routing Personalization

  • Aetna Health

  • PayFlex mobile app

  • Alexa skill - Ask Aetna

  • Aetna BenefitExpress

  • Coventry Health Care My Online Services

Education

AA Graphic Design
St. Charles College

 

PhD American History
University of Missouri

 

MA American History, BA American History, and BA Archaeology
New Mexico State University

Certifications

  • Figma UI/UX Design Essentials from Udemy

  • Start the UX Design Process: Empathize, Define, and Ideate from Google

  • Conduct UX Research and Test Early Concepts from Google

  • Foundations of User Experience (UX) Design from Google

  • Build Wireframes and Low-Fidelity Prototypes from Google

  • Create High-Fidelity Design and Prototypes in Figma from Google

  • UX Research: Journey Mapping from LinkedIn

  • Adobe Photoshop Certified Expert from Adobe

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Education

  • Accessibility Basics - SSB Bart Group from Aetna

  • American Graphics Institute - Information Architecture from Aetna

  • American Graphics Institute - User Experience for Mobile Design and Touch from Aetna

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